Can I Cancel Any Time?
If you have chosen the pay monthly option you can cancel at any time. If you cancel by 1st of the month your next box will be cancelled. If you cancel after the 1st you will receive and be billed for the next box but will not receive any boxes after that.
How Can I Get My Hopping Hare Discounts?
We will send you personal discount codes a few days into your subscription. Simply use these at checkout. Your discount is exclusive to you, as one of the benefits of being a member of our subscription box service.
How Often are Boxes Delivered?
Hareboxes are sent out to your home monthly. When you first take out your subscription, or choose pay monthly option, depending on the date you create your account will determine when you will receive your first box, but after that you will receive it about the same time each month.
What Fragrance Will I Receive if I Do Not Make a Choice?
Each month we will select one of the three as our monthly featured fragrance, if you do not select by the cut-off date, then you will receive this fragrance.
Will I Receive a Candle or Diffuser if I Do Not Make a Choice?
If you do not send us your choice of candle or diffuser we will send the same as your last box choice.
What’s in the Box?
Your diffuser or candle with your fragrance of choice, and three fragranced tealights showcasing fragrances for the following month, and a 9cl votive candle (18 hour burn time). Additional discounts are made available for you as a subscriber in the online Hopping Hare Store.
Can I Upgrade My Subscription?
You can update your subscription at any time. Upgrading to our 12-month subscription gives you more benefits, with a 15% discount on the Hopping Hare product line, and exclusive access to new scents and surprise gifts throughout the year.
How Do I Choose a Candle or Diffuser and Which Fragrance?
We'll send you an email soon after you receive your Harebox, asking you for your choice. Just click on a link to let us know and it's all done!
What Fragrance Choice Do I Get?
Every month we will offer you the choice of three different fragrances. Fragrance comes in the form of a tealight to help you choose. We think the best way to choose your fragrance is to actually smell it rather than us trying to describe it to you in words.